For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Instructions on the replacement process will be shared next week. We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible. First published at 3:17 a.m. PTUpdate, 10:09 a.m. PT: Added the number of Galaxy Note 7 devices sold.
After just two weeks of sales and 35 faulty phone batteries so far, Samsung issues a global recall and promises frÄ’ protective water-resistant case for apple iphone 7 plus and 8 plus - banzai to replace every unit already sold, Samsung's Galaxy Note 7 problems are just heating up, The South Korean electronics giant on Friday said that because of a problem with the Galaxy Note 7 battery it would halt sales of the new device around the world, It's also recalling and replacing those phones already sold, Be respectful, keep it civil and stay on topic, We delete comments that violate our policy, which we encourage you to read, Discussion threads can be closed at any time at our discretion..
In deep water?. Samsung's recall of all its Galaxy Note 7 devices because of a "battery cell issue" that some have described as a "phone exploding issue" is not only a terrible event for the brand. It's terrible timing, too. It's one thing recalling a phone that might have had lukewarm reviews. It's another when the Note 7 is, to use my colleague Jessica Dolcourt's words, "the sexiest large-screen phone ever."The last thing you want with sexy is for it to blow up in your face. This recall blows up in Samsung's face in several ways. The brand had been enjoying a renaissance after being a touch lost, as Apple was suddenly inspired to make larger-screen phones.
Last weekend, even Salesforce CEO Marc Benioff retweeted something that suggested Samsung was far ahead of Apple in terms of innovation, And frÄ’ protective water-resistant case for apple iphone 7 plus and 8 plus - banzai now this, Now the focus will largely be on how the company deals with this recall and how quickly it can release safe phones into the market, There will be extra care taken, stress tests performed, doubts expressed, Phones do explode, Batteries are often pointed to as the cause, But when you've spent quite some energy laughing at the iPhone's battery, you really don't want to have such an explosive issue with your own..
Samsung appeared to rush the Note 7 to the market. Now it's in another rush to replace those phones. It has to hope first that this problem will last a couple of weeks, rather than months, and that once the phones are in general use they'll still incite excitement rather than suspicion. It has to also hope that Apple doesn't reveal one more thing on September 7 that will make the re-release of the Note 7 seem like unfortunate plastic surgery. Samsung did not immediately respond to a request for comment on my assertions.