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Stephen O'Brien is the man in charge when the UN needs to send aid during a humanitarian crisis. CNET's reporters and photographers visited the anarchist Athens neighborhood of Exarchia in Greece and a refugee camp known as the "Jungle" in Calais, France. We spoke with aid groups in Australia about life in the secretive offshore detention practices for migrants and refugees. In the US, we spoke with refugees in Lancaster, Pennsylvania, about how they're adjusting to their new lives. O'Brien, the under secretary general for humanitarian affairs and emergency relief coordinator, said there's no "magic bullet" to fix the "worst crisis of our time." But he believes tech is playing an increasingly important role in the UN's efforts to help people.

O'Brien described how an innovation hub played a central role in the last World Humanitarian Summit, which was held in Istanbul in May, He touted a demonstration of GPS iphone screen protector with buttons and mapping software that would better help aid workers as an example of the tech the UN is fostering, "People could communicate whether they had food needs or water needs, or need the ability to get somebody who's wounded evacuated to a necessary place of medical treatment," O'Brien said during a 30-minute interview at the UN in New York on August 9, "All that could be plugged in so you could be cutting down the time toward getting somebody who needs life-saving assistance."UN delegates will convene here Monday to discuss the refugee crisis..

The UN will hold a summit devoted to refugees and migrants starting later Monday in New York, with President Barack Obama set to address the group on Tuesday. Last week, the UN High Commission for Refugees released a report that said internet access was just as important as food, water and shelter. O'Brien, a former member of the UK parliament who was appointed by UN General Secretary Secretary-General Ban Ki-moon in March 2015, spoke to CNET News Executive Editor Roger Cheng about the tech being used by aid workers, how phones are a lifeline for the displaced and how social media can spread word about the world's problems. Here's an edited transcript of their conversation.

Q: What has been the impact of tech on those affected by ongoing war in Syria? Are people better off or worse off as a result of tech?, iphone screen protector with buttons O'Brien: There's no question people are better off having access to speedy and live-time communications, It isn't just limited to communication, It's actually the quality of the supplies for their life-saving needs, You need to have the ability to have food packs that are done in a way that can remain fresh and sealed for as long as possible in very hot temperatures, so that you preserve the food for as long as it takes you to get it to people in need..

What specific areas of tech and innovation is the UN looking at to possibly help with crises around the world?. The technology of being able to make sure that as people get in they can, despite the violence, make an assessment very quickly. They can get to the few remaining hospitals or clinics, and they can make an assessment about where there is very serious malnourishment. They're immediately downloading all this information. This has been transmitted often through satellite technology, but also through communications technology, back to the base. Then we can start loading the trucks and get the appropriate amount of feedstock into the airplane, which airdrop [supplies.].